Refund & Returns

Last updated: September 21, 2026

1. Our 60 Day Guarantee

We want your dog to do well on our product. If you are not satisfied for any reason, contact us within sixty (60) days of the delivery date and we will refund the purchase price of that order.

Try the product. Use it. If it is not right for your dog, tell us and we will make it right.

2. How to Request a Refund

Email support@betterdogshop.com with your order number and a brief note about what did not work. We will confirm your request and process the refund. You do not need to ship an opened container back to us.

3. What Is Refunded

We refund the purchase price of the product. Original shipping charges are refunded where the product was defective, damaged, or incorrectly shipped. For a change of mind, the original shipping charge is not refunded.

4. How and When Refunds Are Issued

Approved refunds are issued to the original payment method. Once we process a refund, it typically appears on your statement within five to ten business days, depending on your bank or card issuer. We do not control that timing.

5. Limits and Fair Use

The guarantee applies to one refunded order per household. Additional orders are eligible for refund at our discretion. We reserve the right to decline a refund request, to limit or cancel future orders, and to close an account where we identify repeated refund requests, resale of our products, or other abuse of this policy.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email support@betterdogshop.com within thirty (30) days of delivery with your order number and a photograph of the item and packaging. We will send a replacement or issue a full refund, including shipping, at your election.

7. Canceling or Changing an Order

Orders can usually be canceled or changed only before they ship. Email support@betterdogshop.com as soon as possible and we will do what we can. If the order has already shipped, you may use the guarantee in Section 1 once it arrives.

8. Auto-Refill Subscriptions

Canceling an Auto-Refill subscription stops future shipments. It does not automatically refund a shipment that has already been processed. A shipment already sent is covered by the sixty day guarantee in Section 1. See our Subscription Terms for cancellation instructions and billing timing.

9. Returned and Undeliverable Packages

A package returned to us as undeliverable will be refunded less the original shipping charge, or reshipped at your request once a corrected address is provided, subject to a second shipping fee.

10. No Restocking Fee

We do not charge restocking fees.

11. Contact

Refund and return questions may be directed to support@betterdogshop.com.