Refund & Returns

Last updated: August 8, 2026

We want you to be happy with your purchase. If you're not, here's how returns work.

60-day money-back guarantee

You may request a return within 60 days of delivery for a refund of the product price.

All returns must be approved first

Contact us before sending anything back. Email support@roamrepel.com with your order number and the reason for your return, and we'll reply with next steps.

Every return must be authorized by us in advance. We'll review your request and confirm how to proceed — most requests are handled quickly, and in many cases we can resolve things without you needing to ship anything at all.

Where to send an approved return

Our return address is issued by our support team and is not printed on your package. Please do not ship returns to the sender address on your shipping label, packing slip, or any address listed elsewhere on this site — those are not returns-processing facilities, and items sent there cannot be received or refunded.

If your return is approved, we'll give you the correct return address and instructions by email.

Unauthorized returns

Items shipped back without prior written approval cannot be accepted, processed, or refunded, and we are unable to return them to you. Please don't ship an item back until you've received confirmation and instructions from our support team.

Condition

If we ask you to return an item, it should be sent in its original condition and packaging where possible, with all included accessories (carabiner, lanyard, cable, and manual). We may reduce a refund for items returned damaged or missing parts due to handling beyond normal inspection.

Return shipping

When a physical return is required, return shipping is paid by the customer, except when the item is defective or we sent the wrong item — in those cases we cover it.

Refunds

Once your return is approved and completed, refunds are issued to your original payment method within 10 business days; your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or incorrect, email us within 7 days of delivery with photos and we'll make it right at no cost to you.

Exchanges

Need a different item? Contact us and we'll help you sort it out.

Non-returnable items

Gift cards and final-sale items (if any) are not returnable.

Contact

Questions about returns, or ready to start one? Email support@roamrepel.com — we're happy to help.